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Coverfleet

PRIVACY POLICY

 
Effective Date: 2/1/2025
Last Updated: 2/10/2025
 
Coverfleet LLC (“Coverfleet,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, services, and communications, including SMS messaging.
 
By using Coverfleet’s services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of our services.
 

1. Information We Collect

We collect and process the following categories of information:
 
A. Information You Provide Directly
  • Name, email address, phone number, company name
  • Driver and fleet compliance details (if applicable)
  • Payment and billing information
  • Communications and interactions with Coverfleet

B. Information We Collect Automatically

  • IP address, device type, and browser type
  • Log data, cookies, and analytics tracking
  • Usage details related to compliance and account activity

C. Information from Third Parties

  • FMCSA, DOT, and regulatory databases
  • Payment processors and financial institutions
  • Third-party analytics and service providers

2. How We Use Your Information

Coverfleet processes your data to:
 
  • Provide & Improve Services: To deliver compliance, safety, and regulatory management services tailored to trucking companies.
  •  Customer Support & Communications: To respond to inquiries and provide account updates.
  • Regulatory Compliance: To ensure fleet and driver compliance with DOT and FMCSA regulations.
  • Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity.
  • SMS Messaging & Notifications: To send account-related updates (e.g., compliance reminders, safety alerts, account notifications). You may opt out at any time by replying STOP.
* We do NOT sell your data. We do NOT use it for mass marketing.
 

3. How We Share Your Information

We do not sell, rent, or distribute your personal data to third parties. However, we may share your data in the following circumstances:
 
  • With trusted service providers who help us operate our business (e.g., cloud storage, customer support platforms, payment processors).
  • To comply with legal obligations, such as regulatory requests from the FMCSA or DOT.
  • During business transactions, such as mergers, acquisitions, or restructuring, where personal data may be transferred as part of company assets.
  • For security reasons, such as investigating fraud, cyber threats, or other violations of our policies.
No phone/mobile number information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
 

4. Your Rights & Choices

Depending on your location, you may have the following rights:
 

Under GDPR (For EU/EEA Users)

  • Right to access your personal data
  • Right to correct inaccurate data
  • Right to delete or restrict processing
  • Right to data portability
  • Right to withdraw consent at any time

Under CCPA (For California Users)

  • Right to know what personal information we collect
  • Right to request deletion of your data
  • Right to opt-out of data sales (Coverfleet does NOT sell data)
  • Right to non-discrimination for exercising your privacy rights

How to Exercise Your Rights

To exercise any of these rights, contact us at:
 

5. Data Security & Retention

Coverfleet follows industry-leading security practices to protect your information, including:
🔒 Encryption & Secure Storage – Your data is encrypted in transit and at rest.
🔍 Access Controls – Only authorized personnel can access sensitive data.
📅 Data Retention – We retain your data for as long as necessary to provide our services, comply with legal obligations, and prevent fraud.
 
In the event of a data breach, Coverfleet follows strict notification protocols in compliance with regulatory requirements.
 

6. Cookies & Tracking Technologies

Coverfleet uses cookies and similar tracking technologies for:
 
  • Site functionality and performance
  • Traffic analytics and user behavior insights
  • Security and fraud prevention
You can manage cookie preferences through your browser settings.
 

7. SMS/Text Messaging Policy

Coverfleet offers SMS notifications to registered users for compliance updates, safety alerts, and account-related messages.
 
  • Opt-In: You provide explicit consent during signup, via keyword opt-in, or verbally.
  • Message Frequency: Varies but typically limited to once per month.
  • Opt-Out: Reply STOP to unsubscribe at any time.
  • Privacy: Your number will never be shared or sold.
For full SMS terms, visit our SMS Polcy page at https://coverfleet.com/sms-policy/.
 

8. Children’s Privacy

Coverfleet services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware of such data collection, we will take steps to delete it immediately.
 

9. International Data Transfers

If you are accessing Coverfleet from outside the United States, your data may be processed and stored in the U.S. We implement safeguards such as Standard Contractual Clauses (SCCs) where required.
 

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, regulatory, or business changes. When changes are significant, we will notify users via:
 
  • Email notification
  • Website banner updates
The “Last Updated” date at the top of this page indicates when changes were made.
 

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can reach us at support@coverfleet.com